My motivation of joining this company was that I wanted to be involved in "product making that aids society". My main work is repair and inspection, explaining product handling, witnessing examinations, etc. This company considers the relationship after product delivery to be quite important. The main roles of "service engineers" are not only repairs, but also to visit for examinations, to speak directly with customers, to hear about the condition of products, and to ask about customer desires and the like and dislikes. What makes this work interesting is that service engineers deal with the elements customers are worrying about from a different perspective from marketing. Not only techniques, but also communication skills are crucial. Sometimes I hear someone say "that is difficult to achieve, isn’t it", but it is precisely at those times that I carefully take in what the customer is saying, think on my own about what direction to take things in, and use this as a hint for a product. My goal is to have an idea of mine put to use in a product someday. When that happens, I am going to take a photograph of it and show it off to my family and friends.

　My vision for the future is to increase the number of area bases so that we can support customers from locations closer to them. And I want to promote the title of service engineer. When customers remember my name and ask "Mr. Kondo, will you be coming again?", yes that makes me happy and makes my job meaningful. I think that as part of my regular work, correctly understanding what customers are wanting and responding appropriately invariably leads to the next thing. Unassumingly, doing one thing and another, I want to give it my best so that I can work as a service engineer for as long as possible.